Trees - Simple but Complex I have felt for a long time that in the future capitalism must be more balanced and aligned with long term thinking. We genuinely believe we are building a great company and platform in Citizen Ticket, one that can scale and be deeply important for event organisers worldwide.
Passes - Season Pass, Festival Pass, Memberships & More We've been working away to bring a fantastic suite of functionality to your fingerprints. We've launched this new set of tools as of late April, 2022. Passes are are a new way for you to encourage & reward loyalty to your best fans, regular customers and biggest supporters. We've created
Feature Warn when purchasing different times to the same event Picking and choosing a timeslot for a few weeks ahead can be a mission. Speaking to friends, family. Looking at calendars, and planning days. Returning the next day to complete your booking once everyone's confirmed. If along the way, you've mixed and matched times & dates for your tickets, this
Feature Bank details mandatory before publishing Everybody likes to be paid, fast & on-time. That's why we're making submitting your bank details a requirement before you can publish your event. So when it comes for us to pay you out for your successful event, you'll always receive the funds direct to your bank account in a
Feature Customer Support Opening Hours We've added our customer support opening hours to our website. This will help customers understand response times and manage expectations of when they will receive a response. They may be surprised to see that we are online for a late-night show or early-morning retreat. Our Customer Support hours vary week-to-week,
Feature One customer per ticket type Dedicate one entire ticket type for a customer at a time. This is great for time slot events, where you have private sessions for each time slot. A good application is Lane booking for bowling. Create 6 ticket types, called Lane 1, Lane 2,.. Lane 6 and activate this feature
Jellyfish Release Jellyfish was released on 9th May, 2020. Continue reading for new features and updates about our design language, Cornetto. It also contained the following bugfixes and improvements; Calendar 'Now' button bugfix when the events span multiple yearsBox office & Ticket Transfer T&Cs link fixesBaskets abandoned after payment deliver
Feature New ways to export sales & revenue You're now able to filter your sales and revenue export based on the date of sale, for multiple events and/or timeslots. Click Sales & Revenue in your sidebar, and choose your event. In this example you will export 2 days of incoming sales for the chosen eventsCalendar export You
Platform Release Irish Coffee Release Irish coffee was released on the February 28, 2022. It contained the following bugfixes & improvements: Unpublished events now show in Season Pass, Discount CodesDisplaying related third-party TX ids for Payment integration transactionsCustomer lookup works for fully refunded customersReverse chronological order when viewing past events listCloning ticket types, editing date,
In favour of paired programming As CTO, paired programming was first presented to me by a developer as a method of working several years ago. We had at the time only 2 programmers on this developer's team - and my immediate thought was that instead of 2 people coding we would only have 1 person
Feature Referral Scheme Do you know an organiser, promotor or venue that would benefit from Citizen Ticket, like you do? Well, share on your link and we'll give you both £50 as a thank you, and a welcome gift. Find your customised link in the Organiser Dashboard, or ask your referral to type
Highball Release Highball was released on December 15, 2021. It contained the following bugfixes and improvements; Name your Price - fees adding when moving to basket - bugfixRemove categories from event search - regression improvementAdvanced search - Date range search bugfixDefault ticket title made blank - improvementYou can setup an XML file
Feature Ticket exchanges always performable by organiser Released in Godfather As an organiser, you can exchange tickets for a customer via the Sale view (or found via Customer Lookup) - now even if ticket exchange has been turned off. 0:00/1×If you find yourself always approving ticket exchanges, you can let customers perform exchanges
Feature Traffic & Sales report auto-ending Released in Godfather Switch on your traffic & sales report by visiting Event Dashboard > Sales Digest You can add multiple cc addresses to this report. Once your event has finished, this report will automatically stop delivering to your inbox.
Feature Access Code success improvement Released in Godfather The UI has has been improved for applying an access code. Access codes are great for marketing campaigns, VIP tickets and more. Find them in Event Dashboard > Access Codes
Feature Usage Limit on Season Passes Released in Godfather With your festival pass, season pass, or whatever-you-want-to-call-it membership pass, you can set a limit of how many tickets you are able to claim. For example, you could be holding a 5-day event, and want to sell a 3-day pass where customers choose which days they attend.
Platform Release Godfather Release Godfather was released on November 24, 2021. It contained the following bugfixes and improvements; Super trolley does not work if the add-ons are emptyCalendar not displaying when no dates are addedRemoved booking fees from mini term sheetRefund page - Please email:null bugfix. Review terms & publish event modal bugfixDiscount
Feature Pay-out statement updated Released in Funky Monkey The pay-out statement has been updated, to improve the break down events, dates, ticket sales, free tickets, refunds, income and VAT. You'll find this statement attached to your Pay-out email after your event has finished. You can view historical statements by visiting Organiser Profile > Statements.
Feature Create Watch Again tickets after a show has finished Released in Funky Monkey After a live stream show as finished, you may decide to continue the sale of Watch Again tickets for longer, or to create a new on-demand watch again ticket for a specific customer set. Extend the Sales End date of any event by visiting the Dates
Feature Generate stream key on-demand Released in Funky Monkey You can now generate your stream server and key pair when you are ready to set up your streaming equipment or software pre-event, instead of waiting for the 20 minute window as before. Please note that stream servers expire after 20 minutes of inactivity. If you
Platform Release Funky Monkey Release Funky Monkey was released on November 3, 2021. The Funky Monkey Release contained the following bugfixes and improvements; Capacity Multiplier - The multiplier should be removed from the ticket infoCapacity Multiplier - Clarification in organiser UINew Cornetto button hover stateBasket/Check out - Ticket Price showing in GBP instead of
Feature Season Pass UX overhaul Released in El Diablo The Season Pass functionality has been brought together in one unified UI for our Advanced Plan organisers. Season Pass is a versatile feature set that can be used to manage Sport Seasons, Festival Seasons, Annual Membership, Class Passes and more. To find out more, visit Season
Platform Release El Diablo Release El Diablo was released on October 13, 2021 It contained the following bugfixes and improvements; Transfers - Removed Unnecessary / redundant data from the tableGift tickets improvementsGifting tickets - Time shows wrong in 1st screen and time and date shows wrong in second screenOrganiser dashboard occasionally showing events are sold out
Platform Release Cosmopolitan Release: Improvements to the way we run A glimpse at some of our favourite updates and improvements over the last month washed down with a yummy cocktail.
Feature Improved Ticket Wallet email Released in Daiquiri Customers Ticket Wallet's contain all of their tickets for their entire festival. It makes finding their entry QR code much simpler, and speeds up queues. The ticket wallet email has been updated to ensure design consistency across most common devices. A neat scan-style border to help inform
