Picking and choosing a timeslot for a few weeks ahead can be a mission. Speaking to friends, family. Looking at calendars, and planning days. Returning the next day to complete your booking once everyone's confirmed. If along the way, you've mixed and matched times & dates for your tickets, this

Everybody likes to be paid, fast & on-time. That's why we're making submitting your bank details a requirement before you can publish your event. So when it comes for us to pay you out for your successful event, you'll always receive the funds direct to your bank account in a

We've added our customer support opening hours to our website. This will help customers understand response times and manage expectations of when they will receive a response. They may be surprised to see that we are online for a late-night show or early-morning retreat. Our Customer Support hours vary week-to-week,

Dedicate one entire ticket type for a customer at a time. This is great for time slot events, where you have private sessions for each time slot. A good application is Lane booking for bowling. Create 6 ticket types, called Lane 1, Lane 2,.. Lane 6 and activate this feature

You're now able to filter your sales and revenue export based on the date of sale, for multiple events and/or timeslots. Click Sales & Revenue in your sidebar, and choose your event. In this example you will export 2 days of incoming sales for the chosen eventsCalendar export You

Do you know an organiser, promotor or venue that would benefit from Citizen Ticket, like you do? Well, share on your link and we'll give you both £50 as a thank you, and a welcome gift. Find your customised link in the Organiser Dashboard, or ask your referral to type

Released in Godfather As an organiser, you can exchange tickets for a customer via the Sale view (or found via Customer Lookup) - now even if ticket exchange has been turned off. 0:00/1×If you find yourself always approving ticket exchanges, you can let customers perform exchanges

Released in Godfather Switch on your traffic & sales report by visiting Event Dashboard > Sales Digest You can add multiple cc addresses to this report.   Once your event has finished, this report will automatically stop delivering to your inbox.

Released in Godfather The UI has has been improved for applying an access code. Access codes are great for marketing campaigns, VIP tickets and more. Find them in Event Dashboard > Access Codes

Released in Godfather With your festival pass, season pass, or whatever-you-want-to-call-it membership pass, you can set a limit of how many tickets you are able to claim. For example, you could be holding a 5-day event, and want to sell a 3-day pass where customers choose which days they attend.

Released in Funky Monkey The pay-out statement has been updated, to improve the break down events, dates, ticket sales, free tickets, refunds, income and VAT. You'll find this statement attached to your Pay-out email after your event has finished. You can view historical statements by visiting Organiser Profile > Statements.

Released in Funky Monkey After a live stream show as finished, you may decide to continue the sale of Watch Again tickets for longer, or to create a new on-demand watch again ticket for a specific customer set. Extend the Sales End date of any event by visiting the Dates

Released in Funky Monkey You can now generate your stream server and key pair when you are ready to set up your streaming equipment or software pre-event, instead of waiting for the 20 minute window as before. Please note that stream servers expire after 20 minutes of inactivity. If you

Released in El Diablo The Season Pass functionality has been brought together in one unified UI for our Advanced Plan organisers. Season Pass is a versatile feature set that can be used to manage Sport Seasons, Festival Seasons, Annual Membership, Class Passes and more. To find out more, visit Season

Released in Daiquiri Customers Ticket Wallet's contain all of their tickets for their entire festival. It makes finding their entry QR code much simpler, and speeds up queues. The ticket wallet email has been updated to ensure design consistency across most common devices. A neat scan-style border to help inform

Released in Daiquiri Ticket questions are now re-usable, so you don't have to keep creating the same question across tickets and events. When adding a ticket question check the "Save question and its settings to be reused for other tickets" checkbox. When you next add a ticket, choose from the