We've added our customer support opening hours to our website. This will help customers understand response times and manage expectations of when they will receive a response. They may be surprised to see that we are online for a late-night show or early-morning retreat. Our Customer Support hours vary week-to-week,
Released in Funky Monkey The pay-out statement has been updated, to improve the break down events, dates, ticket sales, free tickets, refunds, income and VAT. You'll find this statement attached to your Pay-out email after your event has finished. You can view historical statements by visiting Organiser Profile > Statements.
Released in El Diablo The Season Pass functionality has been brought together in one unified UI for our Advanced Plan organisers. Season Pass is a versatile feature set that can be used to manage Sport Seasons, Festival Seasons, Annual Membership, Class Passes and more. To find out more, visit Season
Released in Daiquiri Customers Ticket Wallet's contain all of their tickets for their entire festival. It makes finding their entry QR code much simpler, and speeds up queues. The ticket wallet email has been updated to ensure design consistency across most common devices. A neat scan-style border to help inform